7cu77 Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy ("Policy") sets out how 7cu77 ("we", "us", "our") collects, processes, stores, and protects personal data provided by or generated through users ("you", "your", "Player") of the 7cu77 online gaming platform, accessible at https://7cu77.io and all associated pages, subdomains, and services operated under the 7cu77 brand.

7cu77 operates as an online entertainment platform serving players primarily located in Bangladesh. We are committed to protecting your privacy and handling your personal data with the utmost care, transparency, and respect. This Policy describes our practices in plain English so that every player — regardless of their technical background — can understand exactly what happens to their information when they use 7cu77.

This Policy should be read alongside the 7cu77 Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. By registering a 7cu77 account or using any part of the platform, you acknowledge that you have read and understood this Policy and that you consent to the data processing activities described herein.

2 Data We Collect

7cu77 collects the following categories of personal data from Players. We collect only what is necessary to operate the platform safely, comply with applicable obligations, and deliver the services you have requested.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning sex life or sexual orientation, except where expressly required by applicable law or regulatory obligation.

3 How We Collect Your Data

7cu77 collects personal data through the following primary channels:

• Direct Submission: Data you provide when creating your account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or responding to a promotional offer.
• Automated Technical Collection: Data collected automatically when you access the 7cu77 platform, including IP address, device identifiers, browser fingerprint, session duration, pages visited, and click-path data. This collection occurs via standard web server logs, session cookies, and analytics tools.
• Payment Provider Data: When you deposit or withdraw via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, your payment provider may transmit transaction confirmation data, wallet identifiers, and status codes to 7cu77 to facilitate processing.
• Game Software Providers: Third-party game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others may pass session data, game result data, and RNG audit logs to 7cu77 for account reconciliation and dispute resolution purposes.
• Third-Party Verification Services: 7cu77 may use certified identity verification partners to assist with KYC document authentication and fraud screening. These partners process your submitted documents under strict data processing agreements.

4 How We Use Your Data

7cu77 uses the personal data it collects for the following clearly defined purposes:

• Account Management: Creating, maintaining, and securing your 7cu77 player account, including password reset and login authentication.
• Identity Verification (KYC): Confirming your age (21+), identity, and address to meet responsible gaming obligations and prevent underage access.
• Transaction Processing: Facilitating deposits and withdrawals via your chosen payment method, reconciling account balances, and generating transaction records denominated in Bangladeshi Taka (BDT).
• Game Delivery: Connecting your account session to game software providers so that you can play casino games and place cricket betting wagers on the 7cu77 platform.
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality assurance and audit purposes.
• Fraud Prevention & Security: Detecting and preventing fraudulent account activity, bonus abuse, money laundering, multi-account violations, and unauthorised access attempts.
• Responsible Gaming Compliance: Monitoring gaming patterns to identify potential problem gambling indicators, applying player-requested limits, and responding to self-exclusion requests in line with the 7cu77 Responsible Gaming Policy.
• Legal Compliance: Maintaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and resolving formal legal disputes.
• Platform Improvement: Using aggregated, anonymised usage data to improve game selection, platform performance, mobile compatibility, and user experience across the 7cu77 website.
• Marketing Communications: Sending you promotional offers, bonus notifications, and event announcements (BPL season, Eid promotions, Pohela Boishakh specials, T20 World Cup offers) where you have provided consent. See Section 12 for full marketing details and opt-out instructions.

5 Legal Basis for Processing

7cu77 processes personal data under the following legal bases, each of which applies to one or more of the processing activities described in this Policy:

• Contractual Necessity: Processing required to perform the contract between 7cu77 and the Player — specifically, to operate your account, process deposits and withdrawals, and deliver game services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification (21+), anti-money laundering (AML) record-keeping, and responses to lawful authority requests.
• Legitimate Interests: Processing undertaken to pursue 7cu77's legitimate business interests in fraud prevention, platform security, abuse detection, and aggregate analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — primarily in the context of marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

7cu77 does not share your personal data with third parties except in the circumstances described below. All third parties with whom we share data are required to handle it securely and to use it only for the specific purpose for which it was shared.

• Payment Processors: We share transaction-relevant data with payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) to facilitate deposits and withdrawals. These providers process data under their own privacy policies and applicable payment industry standards.
• Game Software Providers: Player session identifiers and account-level data are passed to game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, etc.) solely for the purpose of delivering game sessions and resolving any game-outcome disputes.
• Identity Verification Partners: KYC document data may be processed by certified identity verification service providers engaged by 7cu77 under contractual data processing agreements that impose equivalent data protection standards.
• Legal and Regulatory Authorities: 7cu77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory direction. We will notify affected Players where we are legally permitted to do so.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by 7cu77 may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 7cu77's business assets, personal data held by 7cu77 may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

7 Cookies & Tracking Technologies

7cu77 uses cookies and similar tracking technologies to operate certain essential platform functions and to understand how Players interact with the website. A cookie is a small text file placed on your device by your web browser when you visit the 7cu77 platform.

• Strictly Necessary Cookies: Required for core platform functions including maintaining your login session, preserving account balance data during a game session, and enabling the secure deposit flow. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Used to remember your language preference, display settings, and recently played games to personalise your experience on return visits.
• Analytics Cookies: Used to collect anonymised, aggregated data about how Players navigate the 7cu77 website — including pages visited, session duration, device types, and geographic region (country level only). This data informs platform improvements.
• Security Cookies: Used to detect and prevent fraudulent sessions, multi-account activity, and automated bot access by fingerprinting session behaviour patterns.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the 7cu77 platform, although some personalisation features may be reduced. 7cu77 does not use third-party advertising cookies or cross-site behavioural tracking cookies.

8 Data Retention

7cu77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes. The following general retention guidelines apply:

• Active Account Data: Retained for the full duration of your registered account relationship with 7cu77, plus a post-closure retention period as described below.
• Post-Closure Retention: Following account closure — whether voluntary or enforced — 7cu77 retains identity, financial, and transaction data for a minimum period of five (5) years to satisfy AML record-keeping obligations and to remain available for any regulatory or legal proceedings that may arise.
• KYC Documents: Retained for the same five-year post-closure period. Physical copies (if any) are securely destroyed; digital copies are encrypted and access-restricted.
• Support Communications: Retained for three (3) years from the date of the last communication, after which they are deleted unless directly relevant to an ongoing dispute or compliance matter.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely, as it no longer constitutes personal data once the anonymisation process has been applied.
• Marketing Consent Records: Retained for the life of your account plus two (2) years after account closure to demonstrate the lawfulness of any marketing communications sent during the consent period.

When personal data is no longer required, it is securely deleted from 7cu77 systems or irreversibly anonymised so that it cannot be re-associated with an individual Player.

9 Your Data Rights

As a 7cu77 Player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact 7cu77 support at [email protected] with your registered email address and a clear description of your request. We will acknowledge your request within 3 business days and aim to resolve it within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that 7cu77 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data held by 7cu77 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that 7cu77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you have objected to processing and there are no overriding legitimate grounds. Note that this right is subject to 7cu77's legal retention obligations — we cannot delete financial and identity records required by AML law.
• Right to Restriction of Processing: You may request that 7cu77 temporarily restrict the processing of your data while a rectification request is being resolved, or while you contest the legal basis for processing.
• Right to Data Portability: Where processing is based on consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on 7cu77's legitimate interests, and to object at any time to the use of your data for direct marketing purposes (including profiling for marketing). Objecting to marketing will result in immediate removal from all 7cu77 promotional communications.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10 Data Security

7cu77 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• Encryption in Transit: All data exchanged between your browser and the 7cu77 platform is protected by 256-bit SSL/TLS encryption. The padlock icon in your browser's address bar confirms an active encrypted session.
• Encryption at Rest: Personal and financial data stored in 7cu77 databases is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data stores.
• Access Controls: Access to systems containing personal data is restricted to authorised 7cu77 personnel on a strict need-to-know basis. Access is managed via role-based permissions and requires multi-factor authentication.
• Audit Logging: All access to personal data by 7cu77 staff is logged with timestamps (BST), user identifiers, and action types. Logs are reviewed periodically and retained as part of the security audit trail.
• Vulnerability Management: 7cu77 conducts regular security assessments of its platform infrastructure. Critical vulnerabilities are remediated on a priority basis.
• Incident Response: 7cu77 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected Players, 7cu77 will notify affected individuals without undue delay.

While 7cu77 takes all reasonable measures to secure your personal data, no internet-based transmission or electronic storage system is entirely risk-free. Players are advised to maintain the security of their own account credentials and to notify 7cu77 immediately at [email protected] if they suspect unauthorised access to their account.

11 Children's Privacy

The 7cu77 platform is strictly intended for adults aged 21 years and above. 7cu77 does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step during account registration and is reinforced through KYC document verification prior to first withdrawal.

If 7cu77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, the affected account will be immediately suspended, all associated data will be securely deleted, and any deposits made will be refunded to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has registered a 7cu77 account, please contact [email protected] immediately with relevant details so that the account can be closed and the data removed without delay.

12 Marketing Communications

With your consent, 7cu77 may send you marketing communications by email or in-platform notification. These communications may include information about welcome bonus offers, reload promotions, BPL season specials, Eid and Pohela Boishakh promotional events, T20 World Cup betting offers, cashback programmes, and new game launch announcements.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any 7cu77 marketing email.
• Adjusting your communication preferences in your 7cu77 account settings dashboard.
• Contacting 7cu77 support at [email protected] with a request to unsubscribe from all marketing communications.

Opting out of marketing communications will not affect your ability to use the 7cu77 platform, nor will it prevent 7cu77 from sending you essential transactional communications such as deposit confirmations, withdrawal status updates, KYC requests, and account security alerts. These transactional messages are not marketing and are sent on the basis of contractual necessity rather than consent.

13 Third-Party Links & Embedded Content

The 7cu77 platform may contain references to third-party game providers, payment processors, and service partners. While 7cu77 takes care to work only with reputable partners, we are not responsible for the privacy practices of any third-party service whose software or infrastructure is accessed in connection with your use of 7cu77.

This Policy applies solely to data collected and processed by 7cu77. Players who interact with third-party game software (e.g., launching a live dealer session powered by Evolution Gaming, or playing a slot from Pragmatic Play) should refer to the respective provider's privacy policy for information about how that provider handles any data processed at their end during the game session.

14 Updates to This Privacy Policy

7cu77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. The effective date at the top of this page will be updated whenever a revision is published.

Where changes are material — meaning they significantly alter how we collect, use, or share your personal data — 7cu77 will make reasonable efforts to notify registered Players via their registered email address prior to the revised Policy taking effect. For non-material changes (such as clarifications of existing language, correction of typographical errors, or structural reorganisation without substantive change), the updated Policy will simply be published on this page.

Your continued use of the 7cu77 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of, and agreement to, the revised Policy. Players who do not agree with an updated Policy should discontinue use of the platform and contact [email protected] to initiate account closure.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how 7cu77 has handled your personal data, please contact the 7cu77 data support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your logged-in 7cu77 account dashboard
• Response Time: We aim to acknowledge all privacy-related enquiries within 3 business days (Bangladesh Standard Time, BST UTC+6) and to resolve them within 30 calendar days. Complex data rights requests may require additional time, in which case we will inform you of the extended timeline.